1. Information We Collect
We may collect the following types of information:
1.1 Personal Information (Provided by You)
- Name
- Email address
- Phone number
- Shipping/Billing address
- Order details
- Messages sent to us via Instagram, WhatsApp, Facebook, or our website
1.2 Automatically Collected Data
- IP address
- Device information
- Browser type
- Pages visited
- Cookies & analytics data
1.3 Instagram / WhatsApp / Facebook API Data
When you interact with our Instagram Business account or Messenger bot, we may receive:
- Your public profile information
- Messages you send
- Media you send (images/videos)
- Message timestamps
We do NOT collect your password or any sensitive information.
2. How We Use Your Information
We use your information to:
- Provide customer support
- Respond to your Instagram, WhatsApp, or Facebook messages
- Process and deliver orders
- Improve our products and user experience
- Personalize recommendations
- Prevent fraud or abuse
- Improve chatbot responses and AI-assisted messaging
We never sell or share your personal information for advertising without consent.
3. How We Store & Protect Data
We follow industry-standard security practices including:
- Encrypted communication (HTTPS)
- Secure servers and firewalls
- Minimum data retention
- Restricted staff access
Your data is only stored as long as necessary to provide services.
4. Sharing Your Information
We may share your data only with:
- Payment service providers (e.g., Razorpay, Paytm)
- Shipping partners
- Meta APIs (Instagram, WhatsApp, Facebook) strictly for messaging
- Legal authorities if required by law
We do not sell your information to third parties.
5. Instagram & Facebook Platform Compliance
Our application uses Meta (Facebook, Instagram) APIs to read and respond to messages.
We comply with all Meta Platform policies, including:
- No unauthorized data storage
- No sharing of user data
- No misuse of conversation history
- Removal of data upon request
Users may request deletion of their data anytime.
6. Data Deletion Request
If you want to delete your data collected via Instagram, WhatsApp, Facebook, or website, contact us at:
📞 +917014391921
We will process your request within 7 business days.
7. Cookies
We use cookies for:
- Website analytics
- Cart sessions
- Improving browsing experience
You can disable cookies in your browser settings.
8. Children’s Privacy
We do not knowingly collect data from individuals under 13 years of age.
9. Updates to This Policy
We may update this Privacy Policy when necessary.
The updated version will always be available on this page.
10. Contact Us
For any privacy-related questions:
Silver Siddhi
Website: https://silversiddhi.com
Email:support@silversiddhi.com
Instagram: @silver.siddhi
